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Legal Terms, Data Use and Your Rights

Before you open your account and explore the lobby, we want you to understand how 22cash handles your data, where we operate, and what rights you hold.

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Where We Operate and What Data We Collect

22cash Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

22cash accepts registrations from regions where local law permits online gaming accounts. We collect your contact details, payment identifiers for Touch 'n Go, GrabPay, Boost and FPX, session logs, device information and gameplay history to verify withdrawals, prevent fraud and personalise your lobby experience. We do

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not share your data with third parties for marketing without your explicit opt-in. Cookies track your session state and preferred language; you can manage cookie settings in your browser, though disabling essential cookies may limit account functions. Data is stored on secure servers with encrypted connections,
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and access logs are audited quarterly. If local law changes or your jurisdiction prohibits online gaming, we will notify you and pause your account until you confirm eligibility. By registering you acknowledge that access depends on local law and that you are responsible for confirming your
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own legal standing.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

How to Reach Us About Legal or Data Questions

If you have questions about how we handle your data, want to request a copy of your account records, or need clarification on any clause in our terms, reach us through live chat during support hours or send an email. We aim to respond within two business days and will guide you through formal requests such as data export or account deletion.

Team online

Live Chat

Open the chat widget in the bottom corner of any page. Our support team is online daily from 10:00 to 22:00 Malaysia time. Ask about data policies, request a record export, or get help with account verification steps.

Email

Send your legal or data question to [email protected]. Include your registered email and account username so we can locate your records. Expect a response within 48 hours on weekdays.

Account Settings

Log into your account and visit the Privacy tab under Settings. You can review consent history, manage marketing preferences, download a basic data summary, and submit a formal deletion request directly from that panel.

DATA HANDLING

Security Practices and Your Control Over Your Data

We built our data practices around transparency and user control. Every piece of information we collect — from your email address to your deposit history — serves a specific purpose, and you…

Encryption in Transit

All communication between your device and our servers uses TLS 1.3 encryption. Payment details for Touch 'n Go, GrabPay, Boost and FPX are tokenised and never stored in plain text. Your password is hashed with bcrypt before storage.

Cookie Policy

Essential cookies maintain your login session and language preference. Analytics cookies track page views and lobby navigation to improve layout. Marketing cookies are opt-in only. You can review and change cookie consent in your account settings or browser.

Data Retention

Active account data is kept for the duration of your membership plus six years to meet financial-record obligations. Gameplay logs are retained for three years. Once you request account deletion, personal identifiers are anonymised within 30 days unless legal hold applies.

Third-Party Sharing

We share data only with payment processors to clear deposits and withdrawals, with game studios to load licensed tables and slots, and with fraud-prevention services to verify account authenticity. We do not sell your data or share it with advertisers without your explicit opt-in.

Your Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate records, withdraw marketing consent, or submit a full account deletion request. Each request is handled within 30 days. Contact us via email or the Privacy tab in account settings.

Breach Notification

If a security incident affects your data, we will notify you by email within 72 hours of discovery. The notice will explain what data was involved, what steps we took to contain the breach, and what actions you should take to secure your account.

Legal and Data Questions Answered

We collect your email address, username, password hash, date of birth for age verification, phone number, payment identifiers for Touch 'n Go, GrabPay, Boost and FPX, device type, IP address, session timestamps and gameplay history. All fields are mandatory for account creation except marketing opt-ins.

Yes. Log into your account, go to Settings and open the Privacy tab. Click Request Data Export and we will generate a JSON file containing your profile, transaction history, gameplay logs and consent records. The file is ready within 24 hours and sent to your registered email.

Visit the Privacy tab under account settings and click Request Account Deletion. We will anonymise your personal identifiers within 30 days. Transaction records required by law are retained in anonymised form for six years. Once deletion is complete you will receive a confirmation email.

Access to 22cash depends on local law in your jurisdiction. We accept registrations from regions where online gaming accounts are permitted. It is your responsibility to confirm that your use complies with local regulations. If local law prohibits online gaming we will pause your account until eligibility is confirmed.

Essential cookies keep you logged in and remember your language choice. Analytics cookies track page views to improve the site. Marketing cookies are opt-in only. You can manage cookie settings in your browser or in the Privacy tab under account settings. Disabling essential cookies may prevent login.

Active account data is kept for the duration of your membership plus six years for financial compliance. Gameplay logs are retained for three years. Once you request deletion personal identifiers are anonymised within 30 days unless a legal hold applies. Anonymised records remain for audit purposes.

Reach us via live chat during support hours, send an email to [email protected], or use the Privacy tab in account settings to submit a formal request. We respond to data and legal inquiries within two business days and complete formal requests within 30 days.

Legal Terms, Data Use and Your Rights

How to Reach Us About Legal or Data Questions

Live Chat

Email

Account Settings

Security Practices and Your Control Over Your Data

Encryption in Transit

Cookie Policy

Data Retention

Third-Party Sharing

Your Rights

Breach Notification

Legal and Data Questions Answered

01 What personal data does 22cash collect when I open an account?

02 Can I see all the data 22cash holds about me?

03 How do I delete my account and remove my personal data?

04 Does 22cash operate legally in Malaysia?

05 What cookies does 22cash use and can I opt out?

06 How long does 22cash keep my gameplay and transaction history?

07 Who can I contact if I have a legal question or want to change my data preferences?

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